Hi, we have an issue with some of our extensions - they are able to login(Welclient, tried both M365 and extension/password) but showing as unregistered. They can dial outbound but they cant be dialed.
3CX services and OS has been restarted. Firewall checked - all passed. tried logging in form 2 computers on different network. Not blacklisted,
Logs of a newly created extension below showing keeps on registering.
Here's a screenshot of the logged on account and showing as unregistered.
3CX services and OS has been restarted. Firewall checked - all passed. tried logging in form 2 computers on different network. Not blacklisted,
Logs of a newly created extension below showing keeps on registering.
| 01/22/2025 4:32:02.835 PM | Found 0 contacts for 901 |
| 01/22/2025 4:32:02.835 PM | Extn:901: Synch devices to dndOFF |
| 01/22/2025 4:32:02.505 PM | Extn:901: Starting DND change transaction to dndOFF requested from configuration |
| 01/22/2025 4:32:02.498 PM | Settings of Extn:901 has been updated |
| 01/22/2025 4:32:02.498 PM | Extn:901: Profile is set to dndOFF |
| 01/22/2025 4:32:02.498 PM | Extn:901 belongs to groups 28, |
| 01/22/2025 4:32:02.498 PM | DN:901 belong to groups: 28{GRP2},, primary group: 'GRP2' |
| 01/22/2025 4:32:02.498 PM | Extn:901 belongs to groups [28{GRP2},] |
| 01/22/2025 4:32:02.498 PM | Updating groups membership for DN:901 |
| 01/22/2025 4:31:48.083 PM | DN:901 belong to groups: 28{GRP2},, primary group: 'GRP2' |
Here's a screenshot of the logged on account and showing as unregistered.
