Good afternoon all,
I am having a big problem with a call ID issue over a bridge between two 3cx PABXs.
Scenario:
3CX sever A is for the main company, 3cx server B is for a child company of A (B is slave of A – via Direct UDP). Both are connected via 3cx bridge. Calls incoming to B are mainly Call center calls and somestimes the call needs to be sent to A. This is achieved easily via the bridge, however the caller ID sent is the ID of Call center staff and not the ID of the external number.
I have tried all the “Call ID to send in ‘From Display Name’ Field” options from the server under “Other Bridge options”. And I am having trouble setting the custom value.
Appreciate any help, thank you
Both servers are v 11 SP3
Phones are general SIP phones. (no brand)
EDIT: Company B is using Yealink T26P, forgot to mention that.
I am having a big problem with a call ID issue over a bridge between two 3cx PABXs.
Scenario:
3CX sever A is for the main company, 3cx server B is for a child company of A (B is slave of A – via Direct UDP). Both are connected via 3cx bridge. Calls incoming to B are mainly Call center calls and somestimes the call needs to be sent to A. This is achieved easily via the bridge, however the caller ID sent is the ID of Call center staff and not the ID of the external number.
I have tried all the “Call ID to send in ‘From Display Name’ Field” options from the server under “Other Bridge options”. And I am having trouble setting the custom value.
Appreciate any help, thank you
Both servers are v 11 SP3
Phones are general SIP phones. (no brand)
EDIT: Company B is using Yealink T26P, forgot to mention that.
