external calls only - recipient can't hear us

[oxygen]

Hello,
we have installed our first 3CX PBX.

Almost everything works fine except for the following issue:
When placing an external call or receiving an external call (PSTN)
we can hear the recipient but they can't hear us.

Internall calls works fine. We tested from:
- handset to handset. OK
- and from Handset to sofphone. OK

- we are not using (yet) VOIP providers
- Our Telco provider is LIME (ex Cable and Wireless) in the Cayman Islands

- OS : Windows 2008 Server R2 64bits
- 3CX Version updated to latest
- Sangoma Internal Card Net Boarder Express A101 / 1 port
- Conected to PRI / E1 / 30 Channels
- Handsets used : Linksys SPA941

- the Sangoma had been configured as per the instructions on 3cx web site
and imported xml file as well.

Any ideas what to look for ?


15:22:37.825 [CM503008]: Call(33): Call is terminated
15:22:31.585 [CM503007]: Call(33): Device joined: sip:[email protected]:5066
15:22:31.585 [CM503007]: Call(33): Device joined: sip:[email protected]:5060
15:22:26.998 [CM503002]: Call(33): Alerting sip:[email protected]:5066
15:22:22.942 [CM503025]: Call(33): Calling Unknown:345938XXXX@(Ln.10000@LimePRI)@[Dev:sip:[email protected]:5066]
15:22:22.896 [CM503004]: Call(33): Route 1: Unknown:345938XXXX@(Ln.10000@LimePRI)@[Dev:sip:[email protected]:5066]
15:22:22.896 [CM503010]: Making route(s) to <sip:[email protected]:5060>
15:22:22.880 [CM505001]: Ext.1182: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA941-5.1.8] PBX contact: [sip:[email protected]:5060]
15:22:22.880 [CM503001]: Call(33): Incoming call from Ext.1182 to <sip:[email protected]:5060>
15:22:11.835 [CM504001]: Ext.1182: new contact is registered. Contact(s): [sip:[email protected]:5060/1182]

 

[KerryG]

Sounds like the signaling settings do not match your actual circuit.