EXTREMELY disappointed with 3CX developers after unclear instructions for transcriptions of voice messages led to loss of money!

[vladimir-k]

I now have to pay Google a considerable sum of money for transcriptions of the conversation recordings withing our company simply because I enables the transcription for voice messages in voice mail settings.

The setup is straightforward and easy, but nowhere on the page it says that NOT only the voice messages will be converted from speech-to-text, but ALL for the voice recordings! We activated the service and now have to pay a considerable sum of money to Google for transcribing all our recordings. This is a waste of money and I'm extremely disappointed with 3CX for allowing this. Description in the setting is misleading and this option is basically useless if it does not allow to somehow filter all what to transcribe and what to leave alone.

 

[Evolute IT]

I now have to pay Google a considerable sum of money for transcriptions of the conversation recordings withing our company simply because I enables the transcription for voice messages in voice mail settings.

The setup is straightforward and easy, but nowhere on the page it says that NOT only the voice messages will be converted from speech-to-text, but ALL for the voice recordings! We activated the service and now have to pay a considerable sum of money to Google for transcribing all our recordings. This is a waste of money and I'm extremely disappointed with 3CX for allowing this. Description in the setting is misleading and this option is basically useless if it does not allow to somehow filter all what to transcribe and what to leave alone.
View attachment 11846

The new update (currently Alpha) will have a selector to choose what to transcribe.

Don't be so mad, it happens sometimes. We had that problem too and had to pay a big amount to Google. Fortunately, once we knew we could fix it.

To prevent transcription of recordings, enable the compression of them (instead of .wav). This way, they won't be transcribed.