Facebook Integration - 3 Pages, 1 trunk

[Gifty Boakye]

Hello,

Is it possible to integrate facebook with 3CX such that 3 pages go through one trunk.
I have to configure messaging on 3 pages for the same purpose but because I have one trunk for each page on 3CX, messaging from each page come as a separate chat.

 

[Alejandro_3CX]

Hello @Gifty Boakye regarding the facebook integration the same must be configured as mentioned in the guide there is not anything else to do a part from the document.

 

[Gifty Boakye]

Hello @Gifty Boakye regarding the facebook integration the same must be configured as mentioned in the guide there is not anything else to do a part from the document.

So no, it's possible.
Thanks

 

[Alejandro_3CX]

No problem, you are welcome!

 

[Gifty Boakye]

No problem, you are welcome!

Actually, while I have you, I'm encountering a permission issue on Meta regarding same Facebook integration. Followed the guide to letter for the integration and the pages_messaging permission wasn't approved by Facebook with the feedback below. Entirely lost on what it means or how to resolve it (besides "step #3"). Pretty new to this integration, AND Meta Apps.

Hi Team!

We have determined that your app's use case for the requested permission is valid. However, we were unable to fully replicate the experience from step #3 . Specifically, we are unable to receive the message from the end-user to website. Also, we were not able to locate and test the Facebook Login button during our review. To resolve this issue, please ensure that the Login button is easy to find. You can utilize the screencast or the notes under app verification to help explain the location of the Facebook Integration.

To resolve this issue, please revise your bot to respond and function appropriately, then re-submit for review.
For more information, read our (https://developers.facebook.com/docs/messenger-platform).
Please re-submit accordingly and we will re-review your application.

Thank you.