Facebook not showing users Name

[jg-ody]

We have the facebook live chat working successfully, however the facebook users name doesn't get passed along, we get a long string of numbers. Is anyone else experiencing this? Anyone know of a fix?

 

[Rifkan]

Same issue. Any solutions?

 

[TPT-TECH]

Bump - this is the same for us too. Please can someone let us know what the issue is?