Failed to locate conference

[3CXusername]

Conferences setup and invite email with pin/ID. However end-users getting "pin number was invalid" even though it is the same ID from 3CX email.

3CXIVR.log sample (from Windows v15.5.15502.6) :

Line 136050: 06/03/2019 10:34:10.040 [000007d0] [CONF] failed to locate conference by 7000*546293[removedphone#] (reason 3)
Line 136074: 06/03/2019 10:34:12.578 [000001a0] 616 Popped _3cx::conference::RepeatAction, level = 0
Line 136075: 06/03/2019 10:34:12.578 [000001a0] 616 Starting _3cx::conference::RepeatAction
Line 136077: 06/03/2019 10:34:12.578 [000001a0] 616 Pushed _3cx::conference::RepeatAction, level = 1
Line 136119: 06/03/2019 10:34:13.392 [000001a0] 617 Starting _3cx::conference::RepeatAction
Line 136121: 06/03/2019 10:34:13.392 [000001a0] 617 Pushed _3cx::conference::RepeatAction, level = 1
Line 136204: 06/03/2019 10:34:20.460 [000001a0] 617 Starting _3cx::conference::Acceptor::LocateAction
Line 136206: 06/03/2019 10:34:20.460 [000007d0] [CONF] failed to locate conference by 7000*546293[removedphone#] (reason 3)
Line 136232: 06/03/2019 10:34:22.983 [000001a0] 617 Popped _3cx::conference::RepeatAction, level = 0
Line 136233: 06/03/2019 10:34:22.983 [000001a0] 617 Starting _3cx::conference::RepeatAction
Line 136235: 06/03/2019 10:34:22.983 [000001a0] 617 Pushed _3cx::conference::RepeatAction, level = 1

Anyone run into this? Or suggestions?

thanks in advance

 

[YiannisH_3CX]

Hello @3CXusername

Please note that when scheduling a conference end users do not need to input a pin. They only need the conference ID. They just need to call the conference extension, input the conference ID and press "#".

 

[3CXusername]

I shouldn't have mentioned pin, they are typing ID and # (not pin) and still not found is generated in log. I have confirmed ID and time of conference is correct from invite.

Is there another log to shows the bridges are scheduled and being setup? Or something else to help debug/troubleshoot?

thanks

 

[i3]

Make sure the conference organizer has joined the conference before any attendee's try to join.

 

[3CXusername]

Thanks for your reply.

The end-users with issue are the organizers. I am unable to recreate myself but there are alot of "experienced" 3CX end users having issue. As the log shows they appear to be doing everything correctly.

This is difficult to troubleshoot as there is no central conference mgmt to validate when these conferences are scheduled or were moved, etc. Is there a log somewhere that I am missing?

Also does anyone know what "reason 3" and "reason 1" codes mean?

thanks

 

[Deborah]

Hi

I have this same issue. I found adding the external number to the company phonebook then allows them to dial in using the number and the conference ID. All well and good but is there a way of lifting the restriction so anyone with the number and id can dial in without getting the message Conference ID invalid.