Failed to send APNS PUSH to device iPhone13,3iPhone(Ext.105).

[BradlyMc]

One desk receptionist phone failed to server connect last week. Yesterday connected, but then everyone else using the app has calls sent, but the phone doesn't ring to answer. It then shows a missed call on both internal and external calls. Event log: Failed to send APNS PUSH to device iPhone13,3iPhone(Ext.105). Internal exception occured: The SSL connection could not be established, see inner exception. Updates fail: Server Error 504. New app provisioning: QR failed-possibly server unreachable etc

 

[Charles_3CX]

We are currently checking this and will need some more data from you in order to check further, we have been in touch with you so please reply back to the PM sent to you by my colleague for further information.

 

[BradlyMc]

We are currently checking this and will need some more data from you in order to check further, we have been in touch with you so please reply back to the PM sent to you by my colleague for further information.

We don't have a Partner and when I try to buy a Support Ticket, it just loops me back to the same Portal login. Your college suggested to ask on this forum too. I would love to buy a ticket.

 

[Charles_3CX]

Can you try this again now, please? Call an extension with the iOS app provisioned and check whether the issue persists.

 

[BradlyMc]

Can you try this again now, please? Call an extension with the iOS app provisioned and check whether the issue persists.

If I call any extension, still the cell phone doesn't ring and it shows a missed call. When I call 101, the main receptionist phone that has a desk phone, the desk phone rings, but the cell phone synced does not.

 

[BradlyMc]

I also deleted an extension and tried to add them back to see if it would re-provision, but the QR scan has an error and won't connect.

 

[Charles_3CX]

This will be related to a networking issue unrelated to the PUSH notification sent from the 3CX system, but I suggest you try connecting the iOS device to another network. For example, if using WiFI, try mobile data.

 

[BradlyMc]

I turned off the wifi to call a user who turned off their wifi, but their phone still did not ring and after it said a Missed Call from me. Thanks for the suggestion.

 

[Charles_3CX]

What error does the event log show under the management console > dashboard > event log section?