Failed with message Server returned 'Forbidden'

[mismail]

Hi!
the 3CX sometimes down we don't know what's the problem with it

 

[Alphabetic]

Youre going to need to provide a bit more info then that.

What are the symptoms and how do you fix it?

does the host machine go down? Is it at the same time?

 

[Alejandro_3CX]

Hi @mismail as first step I advise you to check the following dots:

• PBX running the last version 18.0.8.939
• OS up to date and dedicated to the 3CX, no third party software should be installed
• Hardware resources should meet the recommended specification, please check more info here
• No proxy https, deep packet inspection nor antivirus scanning should be used for the pbx traffic and folders.

If your system is in the supported conditions and you are experiencing and issue please open with us a technical support ticket to check the system further and gather the logs.

 

[mismail]

Youre going to need to provide a bit more info then that.

What are the symptoms and how do you fix it?

does the host machine go down? Is it at the same time?

thank you for reply
yes, 3CX goes down then up again yes at the same time

 

[mismail]

Hi @mismail as first step I advise you to check the following dots:

• PBX running the last version 18.0.8.939
• OS up to date and dedicated to the 3CX, no third party software should be installed
• Hardware resources should meet the recommended specification, please check more info here
• No proxy https, deep packet inspection nor antivirus scanning should be used for the pbx traffic and folders.

If your system is in the supported conditions and you are experiencing and issue please open with us a technical support ticket to check the system further and gather the logs.

Thank you for reply
I have update the system to the last version.
Hardware meets the recommended specification and more.
I think the problem from Kaspersky Antivirus within deep scan.

Regards

 

[Alejandro_3CX]

I think the problem from Kaspersky Antivirus within deep scan.

In the manual is mentioned the following:

Any installed Antivirus Software should NOT scan:

• C:\Program Files\3CX Phone System\*
• C:\ProgramData\3CX\*

You should the exception rules for those folders and the pbx traffic.

 

[mismail]

Dear
Thank you for sharing

We have stopped totally Anti Virus but the problem occurs again

 

[JamieR]

What exactly is the problem? Your system crashes or are you just asking about the forbidden message in the screenshot?

As I understand it, 3CX's webserver will return 403/forbidden until a product update is available, at which point you're able to download it and therefore that particular message is not a problem...annoying, but not a problem.