Solved Fake extension don't change status with office hours

[AWS2P]

Hi ,
on a new pbx I've set 2 fake extensions to use more statuses , they are set to change to available during office hours but this doesn't work status stay in DND.

office hours are in global settings, pbx is in OOH Mon to Sun from 8h30 to 20h30.
extensions are set to auto switch

Yesterday I manually change status to available and the 2 ext switched to DND after 20h30 but today they don't go back to available .

What do you think ? Am I missing something ?
Hoping like always on 3CX Staff lights

 

[VasilisV_3CX]

Hi @aws2p,

Did you by any chance log the extension out using a dial code? Try and log it in regardless. Then test the change with autoswitching.

 

[AWS2P]

Nope as it is a fake extension, there's no phone connected, if a IVR HOL is actually active is it a possible reason why phone are not switching to available?

 

[AWS2P]

I've just checked this to see if it make autoswitch to work

 

[VasilisV_3CX]

Hi @aws2p,

When you set up the Auto-switching, was it past the time of the switch? What I mean is, was it DND at any time after 08:30 when you set up the 08:30? If yes, try to remove the day and set up an auto switch 10 minutes from the time you read this and see if it switches correctly.

 

[AWS2P]

I know I need to take care to be out of the time range set to be sure switch is working.
I'm just now doing a test , I let you know what result I get

 

[AWS2P]

Ok Vasilis, fixed, probably I just forgot to check the box viewable in the last screen copy posted above

 

[VasilisV_3CX]

Glad to hear @aws2p! Feel free to open a new thread if you require any further assistance or information.