Fanvil Door Phone - View desktop video while using desk phone.

[maguirej]

We are running Fanvil door phones, and they work splendidly with the browser or desktop application. Users that have headsets connected to their computers have no issues as the call pops up, and gives the the option to see video. The issue I am experiencing is regarding users with no headset. Since they are taking the call on the desk phone, no video is displayed.

Is there a method to answer the door phone call with the desk phone while still viewing the video on the computer/web application?

When we tried forcing the client calls to the application, it fails as there is no headset/ microphone.

 

[JohnS_3CX]

Hi,

There is no way to do this, because the browser simply "remote controls" the phone when you are using it this way (it's not involved in the call, and it cannot receive the video stream).

The call is actually handled by the phone, you cannot have the audio going there and the video going in the browser.

 

[Alphabetic]

You could take the URL from the phone itself and view it in something like VLC player.

 

[JohnS_3CX]

When we tried forcing the client calls to the application, it fails as there is no headset/ microphone.

This is to be expected. Audio devices must exist for the webclient to enter a call.

You could install a virtual sound device / mic and you should be able to answer the call. There would not be any audio, but you should be able to see the video.