Fanvil Hold doesn't work after v20 Upgrade

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systemstech

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Running some tests and upgraded our v18 to v20, seems to be working ok except 2 of our Fanvil phones (x5s & x3u) can't put calls on hold.

On the x3u the message flashes briefly "Dialog does not exist" and the call disappears from the phone. In the Admin the call shows that its still talking to the x3u extension. The x5s was doing the same thing but I didn't notice any message on the display.

I reset the x5s and provisioned it and that phone started working, but I was hoping for a more scalable solution.

Thanks for the help!
 
This can indicate a manual configuration on the device.
Have you tried to just reprovision the phone instead of factory reset?
Furthermore what is the firmware version of the devices?
 
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