Solved Fanvil i63 no video option over web client

[Styberg]

Hi Team,

Self hosted on version 20 update 7

We have a single Fanvil i63 and the video option works as expected on the native andriod and iphone apps, but unable to get video option on the web client. I understand the native Windows Store app is not compatible. Firewall rules are open across networks. Can confirm that cell phone apps work with video while using Data Only.

Looking for some direction on if this is a Browser issue or setting within the device.

Attempted current versions of Edge, Chrome, and Firefox.

Thank you

 

[AbdullaR_3CX]

Hello @Styberg
Can you confirm which endpoint is in use on the Web Client?
This can be checked from the Dialer by pressing on (Call using), and make sure it's set to (Browser)



Also, make sure that the notifications are fully enabled for the PBX FQDN on your browser.

 

[Styberg]

Hello @Styberg
Can you confirm which endpoint is in use on the Web Client?
This can be checked from the Dialer by pressing on (Call using), and make sure it's set to (Browser)

View attachment 50963

Also, make sure that the notifications are fully enabled for the PBX FQDN on your browser.

Thanks for that, this was indeed the issue thank you!