Solved Fanvil V65 - 3CX Logo and Date/Time Problem after the FW-Upgrade

[tila]

Hello,

After updating the V65 phones to version 2.12.16.20, we are experiencing issues with the default 3CX logo and the displayed date. The layout has been altered, and as a result, the date is no longer legible:

before:



after:



Does anyone else experience the same issue? It appears to be a problem with the firmware, doesn't it?

Many thanks in advance!

 

[jerm324]

I have a Fanvil X7C v2 with a similar issue on the new firmware 2.12.16.20

 

[Alejandro_3CX]

Hi, I tested on v64 running the last supported firmware and it displays correctly





are the phones using the default template and not a custom one?

 

[bdpbxer]

Yes, we are experiencing this too. Just setup 12 new phones and the 3CX logo is covering the date.

 

[Alejandro_3CX]

Yes, we are experiencing this too. Just setup 12 new phones and the 3CX logo is covering the date.

Hi, could you please share what are the phone settings that you have in the extension for example display language, date format, etc.

Is the phone using the default template?

 

[bdpbxer]

Yes, the phones are brand new, just out of the box. They were provisioned with the following settings.

 

[Alejandro_3CX]

Yes, the phones are brand new, just out of the box. They were provisioned with the following settings.
View attachment 37665

If you change the date format to 24hs and reprovisioning, do you have the same result?

By the way what is the phone model?

 

[bdpbxer]

If you change the date format to 24hs and reprovisioning, do you have the same result?

By the way what is the phone model?

The phone model is Fanvil V65. It would not matter what format the date and time are in because the logo covers the area where it is located.

 

[Alejandro_3CX]

Well I see that model has a different screen size, V65 is 4.3” compared to the 3.5” that uses the V64.

I can confirm that V64 does not have this issue.

Could you please open a technical support ticket with us.

Thanks!

 

[bdpbxer]

At least two Bronze Partners have reported this issue with the Fanvil V65 so far. I would appreciate 3CX investigating the issue without using up one of our tickets.

Thank you!

 

[Alejandro_3CX]

At least two Bronze Partners have reported this issue with the Fanvil V65 so far. I would appreciate 3CX investigating the issue without using up one of our tickets.

Thank you!

Well, Fanvil is the one that develops the firmware, template and not 3CX, have you already contacted them too?

 

[CHS Networks]

Did anyone have any success in resolving this, I have just experienced the same issue?

 

[bdpbxer]

Did anyone have any success in resolving this, I have just experienced the same issue?

It was supposed to be fixed with the next firmware release. Not sure that has happened yet. Fanvil says we can download the firmware from them. I opted not to because it would not be 3CX approved.

 

[Fanvil Technical Support]

Hi
Due to the addition of the DND (Do Not Disturb) large icon feature, the time has been shifted downward, causing this issue. In addition, 3CX's wallpaper will be updated in the next version, and the updated effect is as follows:[Attached is the new background image for your reference. Feel free to use it, and you can upgrade the background image via the web page.]

 

[JohnS_3CX]

This has already been corrected in V20 when using the latest firmware.