Solved Fanvil V65 phones disappear after install of new SBC

[bdpbxer]

We need to decommission the original SBC. Created a new SBC with a different name, assigned the phones to the new SBC and uninstalled the original SBC. All the phones disappeared. I tried to log into the web interface of a phone to reboot it or point it to the new SBC somehow but I can't login. None of the available credentials seem to work.

 

[Jean-ChristopheC_3CX]

Hello,
Start to do a factory reset on a phone and tell me if you see it please.
https://www.3cx.fr/sip-phones/

 

[bdpbxer]

Once I located the phone's web password, I was able to reboot. Factory reset was not necessary.

 

[Jean-ChristopheC_3CX]

Thanks for the information.

 

[CentrexJ]

We need to decommission the original SBC. Created a new SBC with a different name, assigned the phones to the new SBC and uninstalled the original SBC. All the phones disappeared. I tried to log into the web interface of a phone to reboot it or point it to the new SBC somehow but I can't login. None of the available credentials seem to work.

Next time make your life easier, just shut down the old SBC and configure the new SBC with the same local lan ip, and 3CX SBC authentication key ID. The phones will just re-connect to the new one with no additional changes required.