Fanvil X3C - Not Registering

[texmansru47]

Good Morning,

I have two Fanvil Phones (X3G) (registered as a X3SG). They used to work. I changed SIP Trunk providers and everything is setup correctly but I cannot get these phones to register. They look correct on the 3CX Side but when I did a factory reset on them and tried to register the SIP trunk to the phone that is where I get the stupid... "Failed with 403". It seems that the Fanvil company has a very poor view of customer service and there is virtually nothing out there that can help figure out the issue. I have done the following:

1) Updated the firmware
2) Factory reset (before the firmware update)
3) followed their admin portal setup via a very poorly done YouTube video (no explanation just typing in items) No idea where the username and username password comes from...
4) entered my local SBC data for the registering server (since it has to be local)
5) verified the authentication ID and password from what I have in the 3CX setup...

So I am still getting this error -- which if someone know what that error means I think I could figure this out. Very confusing and if I knew there was such a lack of support for these phones I would have purchased something else. Very frustrating.

Any guidance to some other forums or good support material for these phones would be helpful.

 

[JohnS_3CX]

Hi,

I see your system is hosted by 3CX. In this case it is mandatory to use a 3CX SBC - We can't provide any support if there is no SBC on site.

The SBC acts as the bridge that connects the phones to the system.
If you don't already have one installed, you may run into the exact type of issues you mentioned above.

Learn more here: https://www.3cx.com/docs/3cx-tunnel-session-border-controller/

 

[texmansru47]

I do have an SBC. I have it offline this morning but as I indicated I have one that works in the loop. I believe as indicated that the issue is with the phone not accepting the SIP Trunk registration. If I can get some information for the Fanvil phones that would be great.

 

[JohnS_3CX]

1. Assuming your phones are actually X3SG, you need firmware 2.4.12 from here otherwise the phone will not provision.
https://www.3cx.com/docs/phone-firmwares/

2. Delete the phone from the 3CX user, and then factory reset it.

3. If your SBC is up, then you can visit Phones > PNP and assign the Fanvils from there automatically.

 

[JohnS_3CX]

As stated in the other post, the X3G models in particular were never supported so it looks like they will not auto-provision.

Here is an image for your reference if you want to add them manually, good luck!


https://www.3cx.com/sip-phones/manually-provision-fanvil/

 

[texmansru47]

On The Authentication User and password under eh Activate button... is that the same as the Proxy setup? Or is it something different. My concern is at one time the X3G was supported and it worked fine on my hosted paid service... so did something change or is it just not supported in the free version?

 

[JohnS_3CX]

On The Authentication User and password under eh Activate button... is that the same as the Proxy setup?

Yes, same settings mirrored