Fanvil X3G incorrect date/time

[Ric Turner]

I have a new batch of the X3G phones that come with firmware v2.10.xxxx on them. My 3CX PBX is running 15.5 SP6. However the time/date are incorrect on this latest batch. I've tried reprovisioning them, I've tried deleting the extension and re-creating. I've tried it running the v2.10.xxxx firmware and I've tried downgrading them to 2.8.0.6251 (3CX firmware) but nothing seems to work. I've had plenty of these before and all are running ok. I've looked on the forum and can't see anything other than changing the template but I'm running the Fanvil X3S template (under Phone Provisioning tab). Any ideas?

 

[Saqqara]

If you log into the phone web front end, can you see the settings for NTP and are these correct.

Is the setting pointing to external NTP servers ?
Is NTP port udp 123 blocked on the firewall.?

Do you have an internal ntp server that you can use ?

Anything is the phone logs ?

 

[Ric Turner]

Yes we are using our Proxy as the NTP. That all looks correct. Although we have just had the FW replaced recently so I'll check to see if this port is now blocked.

 

[Saqqara]

I would say it's an internal network / routing issue, and not 3CX as the ntp server settings are correct.