Fanvil X3S phones - every time we dial out just a get "Pls Hang Up" message on display

[Raj438]

Hi All,

I must be doing something wrong

Fanvil X3S phones - every time we dial out just a get "Pls Hang Up" message on the display
The phone has up to date firm were and have been configured correctly

Any pointers would be great

Thanks in advance
Ian Price

 

[Evolute IT]

Hi All,

I must be doing something wrong

Fanvil X3S phones - every time we dial out just a get "Pls Hang Up" message on the display
The phone has up to date firm were and have been configured correctly

Any pointers would be great

Thanks in advance
Ian Price

Does the 3CX Activity Log shows anything? "Target could not be built" or similar?

 

[Raj438]

Activity log on the phone or Admin portal? It's not showing in my admin portal - What does "Target could not be built" mean? -

The last phone I configured just now worked I can't see any differences

 

[Evolute IT]

Activity log on the phone or Admin portal? It's not showing in my admin portal - What does "Target could not be built" mean? -

The last phone I configured just now worked I can't see any differences

The activity log is the 3CX Log on the System Status > Activity Log. The error should appear there. If not, then you have misconfigured the phone.

Please provide these for further troubleshooting:

• 3CX Version, e.g. Standard Annual 16.0.2.910
• Server OS, e.g. Debian 9 / Windows Server 2012 R2 / Raspberry Pi
• Is the 3CX Server Hosted and where?
• IP Phone Make/Model/Firmware
• Provisioning Method: Local / VPN / STUN / SBC
• Trunk Provider or Gateway Make/Model
• Has the Firewall Checker passed: YES / NO
• Are custom Phone Templates being used: YES / NO