Fanvil X3U Pro firmware - Supported "Name" issue

[NickEmpireComm]

I've come across something that I'm sure many others have also faced and I'm not sure where to start to hopefully get it resolved.

The Fanvil X3U Pro is a supported phone. However, only if the "name" of the phone appears to 3CX as "X3U_Pro", if it appears as "X3U Pro" it's an "unsupported" device. The fix, while simple becomes time consuming on large deployments. You have to login to the phone, and upload the 3CX specific firmware, even if it's the "same" as the phone is currently running.



These are two phones, same model, and if I upload the 3CX provided firmware of the same version the phone already has, the name will update and the phone is then "supported" by 3CX.

@fanvil is there a way to work with 3CX to resolve this in the provisioning template without creating a new one or a custom one?

Thank you.

 

[PhoneMan123]

After having to manually upgrade 400 phones one at a time for a new deployment last week, Yes please fix this! I've told my sales guys if they ever sell this phone again I'm walking out the door. The phones ship with the same version number as the 3CX firmware so I couldn't even use the Fanvil device manager software to update them.

 

[JohnS_3CX]

Hi guys,

This is a tough spot, but the reality is this is 100% on Fanvil. When we approved the X3U Pro back in 2021 (V18 U1), Fanvil was fully aware of our User Agent requirements and provided compliant firmware before mass production. For some reason, this is the only model where they’ve ignored that convention on the factory floor. Since we can't control what they ship five years later, the burden is on Fanvil to provide compliant units. In the meantime, you'll need to manually re-flash with 3CX-compatible firmware. You could try this method to see if the phone accepts the 3CX firmware during initial provisioning; if it doesn't, you'll need to take this up with the manufacturer directly.