Fanvil X4 Phone Issue

[PamirAlpha]

Hello,

I have deployed 3CX phone system for one of our customer, after 3 years of working now one Fanvil X4 phone is not working, when boot up the phone on it's screen it shows "Default Mac" message and this message is not going away, when check IP it says negotiating and not getting IP.

I did hard reset the phone but after hard reset I still see 3CX firmware is loading means it's not reset to default as I know.

Model:Fanvil X4
Software Version: 2.12.1.7297
Hardware: 3.1/2
Please help me solve it.

Thank you

 

[JohnS_3CX]

Hi,

I'm not familiar with that message, it does not normally appear when I reset and reprovision an X4.

- Make sure the phone has a good power supply, otherwise it might become unstable
- Make sure you are not using DHCP Option 66 on your network

Next try to switch off the phone, then keep holding the # button, and power it up.
Keep holding the button until the screen shows "Post Mode", and now release it.
Dial *#168 to clear the settings, and wait until it shows "Phone Reset".
Now switch the phone off, and back on again.

The phone should now be fully reset and ready to use. If not, it may be damaged - in this case you might have to contact Fanvil service and ask for help.

 

[Saqqara]

What happens if you use another device (i.e. laptop) using the same network cable , does it get an IP address