Fanvil X4U-V2 latest 3CX firmware is branded Fanvil?

[aurora3]

Hi,

We've just set up a Fanvil X4U-V2 handset as a Router Phone, the first we've configured in this way.
As part of the configuration, we've made sure the handset is running the latest firmware, 2.12.15.6 - as listed and downloaded from the 3CX site: https://www.3cx.com/support/phone-firmwares/

The phone is working fine, but we've noticed that when the phone boots up, it's displaying the Fanvil branding and not 3CX as with the other handsets.
Also, when not being used for a while, both LCD screens show a red Fanvil logo.

As the firmware was downloaded from the 3CX website, I'd have expected the phone to only display 3CX branding.

Not a big issue, but it does look different to the other handsets, the older Fanvil X4U running 2.4.12
Any thoughts.

Dave C

 

[JohnS_3CX]

Hi Dave,

That observation is indeed correct. We have reported this to them in the past when they were first released. Fanvil made some changes to this generation of phones (new hardware new firmware) so you could consider this as expected behavior I guess. It's been a while so not sure if they they are planning to change it..

 

[aurora3]

Can this be followed up with Fanvil?

 

[JohnS_3CX]

Yes, we will certainly raise it with them again.

 

[Discovery87]

Yes, we will certainly raise it with them again.

JohnS, unrelated to the OP's issue but definitely relevant concerning Fanvil firmware changes... Any update on the SBC internet timeout issue where the X4Uv2 doesn't automatically come back online when the broadband comes back up?

We have a few sites where we have had to install mini PC's as SBC's while we wait for the new firmware fix. Would love to get those PC's back so we can sell them.

Cheers

 

[JohnS_3CX]

JohnS, unrelated to the OP's issue but definitely relevant concerning Fanvil firmware changes... Any update on the SBC internet timeout issue where the X4Uv2 doesn't automatically come back online when the broadband comes back up?

We have a few sites where we have had to install mini PC's as SBC's while we wait for the new firmware fix. Would love to get those PC's back so we can sell them.

Cheers

We have a confirmed that should be in the the next firmware release we get, but no ETA yet.

 

[Discovery87]

OK Thanks JohnS, is there an email address at Fanvil we can contact to see if they have an ETA?

 

[JohnS_3CX]

I don't have a direct contact that I can share, you could try via their public channels.