Fanvil X5 Phone Issue

[kenttec]

Hi Guys

Has anyone else had reports of Fanvil X5 phones locking up on the latest 3CX 15.5 SP2, we have been in communication with Fanvil for well over a fortnight now with no signs of progress (multiple traces run). This mainly causes problems for busier clients e.g. call centres when phones are constantly ringing and in use. The Fanvil X5 will completely freeze (keybapd and blf keys un-responsive) and only a reboot will bring it back online. There is no pattern to this, phone can be idle, calling out or recieving a call.

 

[kenttec]

Hi PhatPanda

The majority (95%) of these customers do not use the webclient but I'm assuming that when the phone is provisioned to the 3CX that uacsta connections still occur regardless of the client using the webclient or not.

3CX may be able to confirm that or not?

 

[YiannisH_3CX]

Hello @kenttec

You are correct, uaCSTA is used for the communication of the phones to the PBX regardless if the web client is used or not.

 

[kenttec]

Thanks for cofirming YiannisH_3CX

I'm sure Fanvil will be in touch soon to provide you with new Fanvil firmwares for release as they have requested the results of our testing.

 

[NickD_3CX]

An update on this, this has been fixed in the latest FW version. Please update your phones via the Management Console and you should be OK.