Solved Fanvil X5S 1.12.4 firmware update

[Scot Busby]

Anyone with Fanvil X5S phones notice the firmware update posted in 3CX, try to apply the update in the system and some phones take the update and others do not? I have 2 installations which some phones (same model and hardware version) took the update and others did not. I went to Fanvil's website to download and apply the firmware manually, however, the website lists only 1.12.2 as the latest version. I have tried clearing the configuration on the phone and re-connecting to the 3CX system to then apply the update, but received the same result. In addition, there are no errors or logs (that I can find) where the phone indicates the update was unsuccessful or failed.

The phones seem to be working, however, I don't like having phones out of sync on firmware and wondered if anyone else has experienced this.

Thank you!

 

[Scot Busby]

I think I have figured this out - I reset (to factory) the phone in the UI and not at the physical phone. When I reset the phone at the actual device and then re-assigned, the phone was able to upgrade. There must be a difference between resetting via the UI and resetting at the phone (upon boot, press # and once in post boot, enter *#168).

 

[JohnS_3CX]

Hi Scott,

Perhaps there was an issue on that version preventing you. Also note that some older firmwares need to be upgraded incrementally and may fail if you try to install the latest version directly. A failed upgrade may also prevent you from retrying until the device is rebooted.

Glad it was sorted out!