Fanvil X7C Incoming Call Ringer Won't Update

[Bodach]

Howdy all,

I recenently started testing the Fanvil X7C for my org. and have run into this issue. Whenever I update the ringer for internal calls to another 3CX seat it functions, but if I updated the ringer for external calls it does not. I have tried to update it through the phone provisioning and on the handset itself. I am sure there is something I am just missing, but rather than spend a few hours on it, I thought I would come have a meeting of the minds. Has anyone else seen this before?

 

[JohnS_3CX]

Hello,

External calls have a hardcoded ringer, those cannot be changed I'm afraid.

This is expected behavior.

 

[Bodach]

Thank you for your help!

Being able to change it org wide rather than individually is also not a possibility I am assuming?

 

[JohnS_3CX]

I'm afraid not, each distinctive phone entry per extension (because you can actually have multiple phones on one extension) has its own settings that need to be set individually.

You could create custom templates and set the defaults on all the phones simultaneously, however that does have its downsides. Your templates are no longer automatically updated, if they have errors you will have to maintain them yourself, and 3CX does not provide support for systems that have custom templates. https://www.3cx.com/docs/custom-ip-phone-templates/#h.lbdvgcnoj4wf

Let's just say that unless you are very familiar with writing and troubleshooting templates, a ringtone is not a compelling enough reason to go down that path.