Fax over VOIP?

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cabbola

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I am currently testing 3CX VOIP software for my business using 4 Linksys 942 phones and 1 Linksys SPA3102 ATA. My question is this; I am trying to use a HP Fax machine connected via the SPA3102. My phones work fine but when I receive a fax, the fax accepts the call but does not handshake. It then disconnects. I have a demo serial number which I have used for 3cx but still not working. I have configured the SPA3102 as per 3CX instructions. I have spoken to Cisco Linksys and they tell me that it could be the software from 3CX. My VOIP provider is NexVortex, they tell me that they support fax over VOIP.

CAN someone please help me.

This is the log from 3CX. (My fax extension is 103)

16:36:34.566 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

16:36:03.422 [CM503007]: Call(218): Device joined: sip:[email protected]:5060

16:36:03.415 [CM503007]: Call(218): Device joined: sip:[email protected]:5060

16:35:49.350 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.5:5060]

16:35:49.349 [CM503002]: Call(218): Alerting sip:[email protected]:5060

16:35:46.554 [CM503024]: Call(218): Calling VoIPline:13105674411@(Ln.10000@nexVortex)@[Dev:sip:[email protected]:5060]

16:35:46.351 [CM503004]: Call(218): Route 1: VoIPline:13105674411@(Ln.10000@nexVortex)@[Dev:sip:[email protected]:5060]

16:35:46.272 [CM503010]: Making route(s) to <sip:[email protected]:5060>

16:35:46.265 [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] Transport: [sip:192.168.1.5:5060]

16:35:46.256 [CM503001]: Call(218): Incoming call from Ext.100 to <sip:[email protected]:5060>

16:32:11.883 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

16:27:11.699 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

16:23:13.617 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5060/101]

16:22:11.535 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

16:18:43.232 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:[email protected]:5060/103]

16:17:58.915 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:5060/102]

16:17:11.353 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

16:16:34.457 [CM506003]: Resolved SIP external IP:port has changed to (76.79.190.70:51310) on Transport 192.168.1.5:5060

16:16:34.375 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

16:12:44.487 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5060/100]

16:12:11.190 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

16:07:11.008 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

16:02:10.828 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:57:10.658 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:56:33.859 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

15:53:29.420 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5060/101]

15:52:10.495 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:48:59.126 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:[email protected]:5060/103]

15:47:10.307 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:43:00.403 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5060/100]

15:42:10.123 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:37:09.937 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:36:33.305 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

15:32:09.774 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:31:46.763 [CM503008]: Call(217): Call is terminated

15:31:46.756 [CM503008]: Call(217): Call is terminated

15:27:09.586 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:26:12.409 [CM503007]: Call(217): Device joined: sip:[email protected]:5060

15:26:12.369 [CM503007]: Call(217): Device joined: sip:[email protected]:5060;transport=udp

15:26:12.361 [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] Transport: [sip:192.168.1.5:5060]

15:26:12.359 [CM503002]: Call(217): Alerting sip:[email protected]:5060

15:26:10.116 [CM503024]: Call(217): Calling Ext:Ext.100@[Dev:sip:[email protected]:5060]

15:26:10.074 [CM503004]: Call(217): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:5060]

15:26:10.073 [CM503010]: Making route(s) to <sip:[email protected]:5060>

15:26:10.065 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.5:5060]

15:26:10.050 [CM503001]: Call(217): Incoming call from 2133887441@(Ln.10000@nexVortex) to <sip:[email protected]:5060>

15:26:09.889 [CM503012]: Inbound office hours rule (Sales Line) for 10000 forwards to DN:100

15:23:45.308 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5060/101]

15:22:09.404 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:19:15.025 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:[email protected]:5060/103]

15:18:28.865 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:5060/102]

15:18:28.311 [CM504002]: Ext.102: a contact is unregistered. Contact(s): []

15:17:09.235 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:16:33.187 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

15:13:16.270 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5060/100]

15:12:09.058 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:07:08.836 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

15:02:08.695 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:57:08.490 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:56:32.765 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

14:54:01.100 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5060/101]

14:52:08.331 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:49:30.899 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:[email protected]:5060/103]

14:48:55.501 [CM503008]: Call(216): Call is terminated

14:48:44.693 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:5060/102]

14:48:44.189 [CM503024]: Call(216): Calling Ext:Ext.100@[Dev:sip:[email protected]:5060]

14:48:44.122 [CM503004]: Call(216): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:5060]

14:48:44.116 [CM503010]: Making route(s) to <sip:[email protected]:5060>

14:48:44.111 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.5:5060]

14:48:44.102 [CM503001]: Call(216): Incoming call from 3102798385@(Ln.10000@nexVortex) to <sip:[email protected]:5060>

14:48:43.858 [CM503012]: Inbound office hours rule (Sales Line) for 10000 forwards to DN:100

14:47:08.138 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:43:32.156 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5060/100]

14:42:07.963 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:37:59.216 [CM503008]: Call(215): Call is terminated

14:37:59.205 [CM503008]: Call(215): Call is terminated

14:37:17.235 [CM503007]: Call(215): Device joined: sip:[email protected]:5060

14:37:17.228 [CM503007]: Call(215): Device joined: sip:[email protected]:5060

14:37:07.795 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:37:05.977 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.5:5060]

14:37:05.976 [CM503002]: Call(215): Alerting sip:[email protected]:5060

14:37:05.356 [CM503024]: Call(215): Calling VoIPline:18643351397@(Ln.10000@nexVortex)@[Dev:sip:[email protected]:5060]

14:37:05.205 [CM503004]: Call(215): Route 1: VoIPline:18643351397@(Ln.10000@nexVortex)@[Dev:sip:[email protected]:5060]

14:37:05.131 [CM503010]: Making route(s) to <sip:[email protected]:5060>

14:37:05.078 [CM505001]: Ext.103: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] Transport: [sip:192.168.1.5:5060]

14:37:05.069 [CM503001]: Call(215): Incoming call from Ext.103 to <sip:[email protected]:5060>

14:36:32.722 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

14:32:07.620 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:27:34.263 [CM503008]: Call(214): Call is terminated

14:27:34.254 [CM503008]: Call(214): Call is terminated

14:27:07.397 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:26:52.440 [CM503007]: Call(214): Device joined: sip:[email protected]:5060

14:26:52.432 [CM503007]: Call(214): Device joined: sip:[email protected]:5060;transport=udp

14:26:48.912 [CM505001]: Ext.103: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] Transport: [sip:192.168.1.5:5060]
 
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