Fax PDF Output broken

[d.blum]

Hi,
I have a Problem with the Fax Server.
If somewone sends us an Fax with multiple sites, the Output in the PDF is broken.
I attached the original PDF, the received PDF and the single Pictures from tif File.
How can I fix this?

Thanks in advance.
Dominik

 

[craigreilly]

What exactly does this mean?

If somewone sends us an Fax with multiple sites,

Are you sure the sending side is sending the complete document before being disconnected? Is the sending side sending electronically or using analog fax?

 

[d.blum]

I tested via simple-Fax.de and via analog.
If i Send the Fax to the analog device via ata , the Fax is correct

 

[cornholio21]

Looks like missed data...
I know this behavior when network is laggy/unstable on the way to SIP trunk.

Also this happens when a SIP Provider doesn't support T.38

Maybe try monitoring your latency to the sip provider?

Regards
Anton

Hi,
I have a Problem with the Fax Server.
If somewone sends us an Fax with multiple sites, the Output in the PDF is broken.
I attached the original PDF, the received PDF and the single Pictures from tif File.
How can I fix this?

Thanks in advance.
Dominik

 

[d.blum]

But this also Happens if I send an fax from the local analog fax via ata to the 3CX fax server.

 

[d.blum]

Has someone another Idea?