FAX Server and forward fax on different email

[davidepet]

Hello everyone,
on the receiving faxes with 3CX, we must use the Windows Server FAX: and then installing 3CX be made on a workstation running Windows Server?
You can send faxes to different email addresses?
In that case, we need a dedicated line for each recipient email?


Thank you,
David.

 

[nb]

hi
What you can do is the following for now

use the concept of DID's on your line if you have available:
Set for example a number of DID's that each forward the call to the fax to email of extension XXX

1 did will forward to the fax extension which then forwards to email of A
2nd did will forward to the fax extension which then forwards to email of B

etc etc

FOR EXAMPLE:
So you can publish the following -

For accounting faxes send to this number 22222221 which is a did associated to the main line number 22222220 that forwards to ext 100 which is [email protected]. That fax will go to the user's mailbox that works in your accounts dept

 

[aabbcc]

Hi there

I am also trying to receive faxes with 3cx fax server, but failed to get faxes.

I have a DID number 81234567 which is used to receive faxes. I try to follow the manual, as below.

1. Voice Mail & Fax delivery settings
Fax Delivery Settings - set as default, FAX number is 888, and FAX Defult Delivery Address is my own email account.

2. Configure the DID number
Go to 'Route FAX Calls' -> 'All Calls'.

However, it failed to receive faxes.
Any advice?

Thank you

 

[nb]

What Are you using to receive faxes? Voip Provider or a Gateway?

Make and model needs to be specified -
If it is a VOip Provider there are some Voip Providers that are T38 compliant that work with 3CX.
You have to check whether the entity you are using understands T38.

 

[aabbcc]

Thanks for your help, Nicky.

For the choice between gateway and voip provider, do you mean the selection under the "Source" of the DID number.
(DID number -> Source -> VOIP Gateway or VOIP Provider).

Normally, do gateways, such as Patton and Vegastream, support FAX?

Thanks

 

[William400]

Hi

Yes, Patton and Vega do support fax.

They are both reliable brands for faxing be it with analog or BRI / PRI lines.

NB. If opting for Patton please use foirmware version 4.2 dated March 2008. Do not use any of the more recent firmwares for the time being.