Fax to Email only works with SIP trunk providers email domain

[Matt DBS]

Hi 3CX fellow partners,

I have spent all day with other 3CX technicians endeavouring to receive by faxes sent from various senders to my email addresses and my clients against the same extension. We have followed the instructions to the T and the faxes are arriving into the PABX however they will not deliver to any other email address including private exchanges or Gmail either.
They are only being received by the SIP trunk providers internal email and not any other party across a variety of different recipients.
Any ideas please? Pro Version 16.0.525

Kind regards,

Matt R

Dynamic Business Solutions

 

[Alphabetic]

Who is your SIP provider?

What is your SMTP server settings specified on the PBX?

Do voicemail to email work correctly?

 

[leejor]

Does the 3CX Activity Log show any errors for the email? What outgoing mail-server are you using, one from your trunk provider? If so, then they may be able to tell you why the emails are not getting through, it could be that there is a restriction, of some sort, in place.

 

[Matt DBS]

Hi

Thankyou both for your replys, This 3CX server has other fax services for incoming and they are working fine. However they use another SIP provider through a different trunk. The new provider is Alloy Voice and this is the trunk that will only send mail to there support email and nothing else. SMTP settings are correct and functioning on testing. I have a PCap of a fax coming in and failing to email but worried about sharing on here obviously. Not sure what else to do?

Thanks again,
Matt

 

[cobaltit]

So SMTP settings correct and functioning on testing still doesn't say what SMTP you are using. Test it with 3CX SMTP and then go from there.