[Feature?] add parameter to IVR choices

[Stijn_DC]

Hello Everyone,

I was wondering if the following would be possible, or possible to put on the road map in any way?
We have a client that wants to user a few IVR's in a row to get users to the proper people.
And because they have multiple companies being serviced by the same people/ callcenter, they want an easy wat to know who's calling and how they should respond.
When a call is received the DDI is appended/prepended to the callerID, but IVR choices are not, but since they all go to similar people, they don't have the necessary information to answer the call.
A solution to this issue would be to create a different Queue for all the choices made.
=>"DDI Number:language: Department:callerID"
The issue with this is that they don't want 20+ queue's in their callcenter.

What we were thinking is, if we were able to add to the caller ID a parameter what was selected as the IVR, this would solve this issue.
An other way of doing this would be to add a dummy Ring Group at the end with all possible choices, but that would needlessly make it complex and would require the creation of 20+ dummy Ring Groups.

Any feedback or different solutions would be great.


P.S. We are using hosted by 3CX, so only "vanilla" or workarounds are able to work.

 

[VoIPTools]

You can not use the Call Flow Designer (CFD) with the 3CX hosted platform, so you are out of luck. This cannot be done.

 

[Stijn_DC]

Yeah, pulled the trigger and created 3 dummy extensions and 24 dummy ringgroups...

 

[Stijn_DC]

Even after adding all these ring groups, it doesn't seem to work.
Any other way this is possible?

 

[Evolute IT]

Even after adding all these ring groups, it doesn't seem to work.
Any other way this is possible?

Have you enabled the Append/Prepend DDI/RG/Q Name feature?

 

[Stijn_DC]

Have you enabled the Append/Prepend DDI/RG/Q Name feature?

Append is enabled by default on hosted.
The only difference now that instead of IVR1 -> IVR2 -> IVR3 -> Q
It's IVR1 -> IVR2 -> IVR3 -> DummyRG -> Q
DummyRG has a single non-registered user and will forward automatically to the proper Q


EDIT:
what we see in example 1 above is DDI: Q name : Called number
What we see in example 2 is DDI : Q name: Called number
What we want to achieve is DDI:RG name: Qname: Called Number.
If this is not the case, we would have to create 24+ Call Queue's.
This would be a nightmare to maintain.