Feature Request: Include %%CALLERNAME%% in "Queue: Call is Lost" Email Template

[marlon007]

Dear 3CX Team,

The absence of the %%CALLERNAME%% variable in the "Queue: Call is Lost" email template has been a recurring concern for users, as demonstrated in numerous forum threads (e.g., August 2018, April 2021, January 2022, September 2022). While %%CALLER%% shows the caller ID, having the caller's name is crucial for context and follow-up efficiency.

Many customers have requested this feature, and it has been highlighted as a significant improvement for operational efficiency. As the caller's name is already usable in different Mail Templates, it seems like a simple addition to the template, yet it remains absent.

Given the simplicity of adding this variable, can the development team address this long-standing request? Additionally, clear communication regarding why this feature hasn’t been implemented yet would be appreciated.

Thank you for considering this request.

Best regards,

 

[NicholasP_3CX]

To be honest, they can see the name of the person, if it is a contact in the abandoned calls section. The email is just a notification to let them know a queue call has been lost.

Feature requests should be added in the relevant section of the forum, but this is limited to higher tier partners.