Solved "File not found" dial by name still not working after english message prompt update

[GOKALLIT]

I updated the message prompts in System Prompts Settings and rebooted the PBX, the Dial by name is still not working. Everything is up to date with the OS and the system prompts. Updating the system prompts worked with all of my other clients except this one. Any advise?

 

[ChrisC_3CX]

Can you give the following a try:

1. Make absolutely sure there are no other english system prompt updates in "Settings >> System Prompts >> Updates".

2. Go to Digital Receptionist and create a new test IVR.
3. Add "Call By Name" as the first option and apply.
4. Make sure that the "Digital Receptionist Language" is set to the English Prompt set you're using.
5. Apply and then from any extension call that Digital Receptionist and try selecting the "Call by name" feature, do you get the same error?

If this works, go back to the existing IVR and make sure the correct prompt set is selected as the language, maybe even deselect it, save, reselect it and save. Restart the IVR service in "Dashboard >> Services" and try again. If the issue persists, I recommend recreating the IVR.

Note: Restarting the IVR service will render certain functionality of the PBX non operational and may even drop calls depending on the call type.

 

[GOKALLIT]

So I began to do what you suggested and noticed that the message prompt in the new IVR was defaulting to something other than English prompts. So I checked the current main IVR and changed it to English Prompt. Tested and now it is working as should. Thanks for your help.

 

[VasilisV_3CX]

Great to hear @GOKALLIT, if you require anything else feel free to open a new thread!