Find available agents and forward calls

[HarkDibi]

Hello everyone, sorry for my bad english. I use google translation.

I'm new to Call Flow Designer. I need to find which of the agents in the group in the "call queue agents" is online and the agent whose queue status is active and redirect. How can I do it?

Any help or guideline is much appreciated!
Thanks in advance!

 

[edossantos]

Hello @HarkDibi,

Maybe I'm missing something here, but isn't that the standard queue functionality? The queue will route the call to the next available agent. What's the difference in this logic compared to what you need?

 

[HarkDibi]

Hello @HarkDibi,

Maybe I'm missing something here, but isn't that the standard queue functionality? The queue will route the call to the next available agent. What's the difference in this logic compared to what you need?

Of course, I need to create a cfd, but I don't know how to do it with which c# codes I need to do it with.
I found similar topics on the forum and I am close to the result I was looking for, but I couldn't find the c# code where I would find registered agents.

 

[edossantos]

You're still not answering my question. It's not clear what you're trying to do. What you describe seems to be possible with the standard 3CX queue, so the CFD wouldn't be needed for that. Please describe in details what you need, and then I will be able to tell you if you really need the CFD or not.

Also, if you need to check if an agent is logged in a queue or not, you don't need any C# script, you have the Get Queue Extensions component for that.