Find out if call is on hold

[Roberto teste]

Hey Guys,
Im building some integration here and i want to find out wich of my Windows Client calls is the one active.
Wanna find out if the call is On Hold or not.
Is there something in the API that may help me accomplish that?
Thank you all!

 

[VoIPTools]

3CX doesn't record anywhere in the PostgreSQL database, or in the API when a call is placed on hold. You can get park information, but not hold information.

 

[Roberto teste]

Oh! That's a shame! Thank you, friend.

 

[edossantos]

If you're using the 3CXPhone for Windows API, then you can receive events for any change in any call (hold, resume, answer, hangup, etc). Then, if you track those events, you know which call is active and which is not.

 

[VoIPTools]

Ah, good point Ernesto.

If you track the information yourself, I guess you could get when the call is placed on hold. I didn't realize "Hold" was a status we could capture in the event process. Naturally, that assumes that you are using 3CX Phone for Windows.

Frankly, I'm a little concerned about how long 3CX Phone for Windows will be around given that 3CX has, or will with V16, include most of (if not all) the features of 3CX Phone in the web client. I know the current message from 3CX is that 3CX Phone for Windows will continue to be supported, but with no plans to continue to enhance the product, regardless of what the current public policy is, I have a sense that 3CX Phone for Windows' days are numbered. So my next question is... will we have a webclient API we can use in the future? I know we have the XML integration option, but I don't see how this can replace the functionality we have in the current 3CX Phone for Windows API. Further, (at the risk of expending the scope of this forum question) it would be awesome if we could add menu options, tabs, etc to the webclient interface. For example, I would love to add SMS texting to the webclient....

Sorry Roberto for expanding the scope of your question.

 

[edossantos]

The 3CXPhone for Windows API is still required by many integrations we provide, so it will continue being supported. Outlook for example relies on this, and there are many customers using this integration, so I don't think it will be removed without having the same functionality in the web client...

 

[VoIPTools]

I'm absolutely in support of keeping 3CX Phone for Windows around, but my experience tells me you (in particular) are a very smart guy and like screen pops, these 3CX Phone for Windows features will gradually (or quickly) migrate to the webclient. I never thought for a million years that 3CX would release a Linux version, and we see how wrong I was there. We will continue to build 3CX Phone for Windows integrations for now, but I'm monitoring closely when / how we can move our existing integrations over to the web client. According to Nick, we should see screen pops show up in V16 for the web client. It will be interesting to see what other changes arrive with V16. Feel free to share anything you can Ernesto