Firmware Location for Linux Install?

[mfranzel]

Hello all,
I am hoping someone can help. I downloaded the Debian ISO and installed on a virtual machine. I want to use a few "legacy" Polycom 550 phones, but I have to download the 4.0 firmware and move to the provisioning folder. This guide: https://www.3cx.com/sip-phones/polycom-soundpoint-450-550-560-650-670/ says to put the firmware in C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\XXXXXX however, I can obviously not do that because this is a Linux install and not Windows. Where can I put this firmware on the Linux install? Thanks!

 

[NetVu IT]

Hey, I think you're looking for /var/lib/3cxpbx/Instance1/Data/Http/Interface/provisioning/xxxxxxxxxxxxx/

 

[Roy Pitchford]

Excellent. Now, how does one go about getting files into that folder?

 

[Zacharias_3CX]

Hello @Roy Pitchford

Try to provision the phone to your PBX. Then the PBX should download the firmware at

/var/lib/3cxpbx/Instance1/Data/Http/Interface/provisioning/xxxxxxxxxxxxx//firmware_new folder.

Then you either update the firmware automatic from Management Console or manually from the phone web-interface.

 

[GiannosC_3CX]

Hello Roy,

Also to download the IP phone firmware you need to login on the server with any ftp app client like filezila, winscp or you can download it through web browser, the link should look something like this
http://[YOUR_PBX_IP]:[PORT]/provisi...ware_new/vendor-folder/%firmware-xx.xx.xx.rom

 

[Roy Pitchford]

I provisioned the phone in the PBX.
The phone boots OK and shows the assigned extension but won't make or take calls.
It does not appear in the phones page, so I can't really do anything with the firmware that I can see.
There does not appear to be any GUI method for accessing the provisioning folder and these vague references for using ftp that show paths with http in them are less than helpful.
If the firmware management is supposed to be more or less automatic, then I need help figuring out why this is not working. If firmware management is a manual process, then an in-depth tutorial on how this is done in the Linux environment would be very helpful.

Thanks, Roy

 

[YiannisH_3CX]

It sounds like the phone has downloaded the provisioning details but it is not registered correctly. If the files were correctly extracted to the folder the phone should have downloaded the files automatically upon provisioning. As these are legacy phones they cannot be upgraded through the management console. Please make sure that the files are in the correct location. Also the phones in the same LAN as the phone system?
You can place the files into the linux by using a FTP client like filezila or winscp. These clients will allow you to connect to the linux machine using your user credentials and you will be able to navigate to the folders and place the files to the correct path.

 

[Roy Pitchford]

Yes, I finally figured out that the phone was not registering. I tried another phone and that one registered OK.
The real problem is trying to get the files into the provisioning folder manually.
I know what an FTP client is, but FTP just does not seem to be enabled. I am using FileZilla and trying to connect to 192.168.x.x:21 with user root and the password I assigned.
I cannot telnet or ssh in either. I must use the console on the PC to get into the Linux.

 

[YiannisH_3CX]

If you have used the 3CX provided iso then port 22 is enabled for SSH via the IP tables. In case you are using a different port or have used a different ISO to install debian then you need to make sure the IP tables allow you to connect to the machine.

 

[Roy Pitchford]

Grrrr. This is like pulling teeth...
Yes, I used the 3cx ISO.
Forget about SSH - I already said I could use the console to get in and that isn't going to help me get files into the provisioning folder anyway.

The real issue is it won't allow me to connect using FTP. It times out. This is what I really need help with!

 

[Roy Pitchford]

Anyone there?
I need to know how to access the provisioning folder with FTP.
FTP does not appear to be enabled.
Thanks, Roy

 

[gschmidt]

Try downloading WINSCP.
SFTP is the way to go.

 

[GiannosC_3CX]

hello Roy,

You can try also the FileZilla client app.

 

[Roy Pitchford]

I hate to get nasty, but evidently, nobody reads these things before replying and offering up their favorite ftp client and how to use them, (or other useless bits) when I clearly stated I have filezilla (and know how to use it).

The problem was that the PBX was not responding to FTP, so I had to assume it just was not running an FTP server. Which FTP client you prefer is irrelevant if the device you want to connect to does not respond to FTP...

At this point, it is all MOOT. I just redid the whole thing on Windows, which worked without a hitch. It was still not as easy as it should have been, but I was able to get my old Polycoms to update firmware. I may come back and try the Linux product again another version or two down the road. Hopefully they will have taken some of the ugly out of this...