First time PBX users calls not passing though IVR

byron123z

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Joined
Jul 30, 2025
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First time using 3cx and it's really impressive it's really for hobby use my use case scenario but I put a IVR on my incoming calls from the trunk and now when I answer the calls on the android 3cx phone app I get the below Put on hold, no amount of messing around with it let's me take the call off hold

Any idear where I went wrong?
1000049551.jpg
 
Could you share your IVR options? If you sent a call from the trunk directly to your extensions - no other change - does it work normally?
 
All the options just go to me in all honesty which might be the issue i don't know it's the make it seem like the little website I am launching is bigger than it is.
Yes before the IVR if I answered the call it would go through and answer correctly
 

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