Solved First Time Setup - Unable to make outbound calls

[RoyJ]

I tried to post this in the hosted section, but it wouldn't let me even though I have a hosted system

Hello,

I can receive calls fine, but when I make an outbound call, the report shows no route exists, even though there is one. What am I missing here?

I am using Flowroute

Thank you in advance,
Roy

 

[SweetAction]

For one, Flowroute requires calls in E164 format, so you need to prepend 1 if you are doing 10 digit dialing in your outbound rule.

Second, your extension is in the department that you crossed out? And you are dialing a 10 digit number?

 

[TheodorosG_3CX]

If you remove the digit length and add the Department, do you still experience any outbound call issue?

 

[AWS2P]

in your screen copy Outbound rule is set with 10 digits only numbers so if you dial more or less than that no rule will apply so no outgoing call

 

[RoyJ]

For one, Flowroute requires calls in E164 format, so you need to prepend 1 if you are doing 10 digit dialing in your outbound rule.

Second, your extension is in the department that you crossed out? And you are dialing a 10 digit number?

Thank you, prepending 1 solved the issue! I knew it had to be something minor.

Yes, my name is in the department's list. Should it not be?

 

[RoyJ]

If you remove the digit length and add the Department, do you still experience any outbound call issue?

Prepending 1 solved the issue for me.

 

[OlegR_3CX]

@RoyJ
Perfect and thank you for the feedback provided.

 

[TheodorosG_3CX]

Glad to know this is resolved