First Webcalldirect TRUNK

[CXteleco]

Hello everybody, thanks for this beautiful site.
I am testing my first 3cx pbx, and trying to set a test trunk with webcalldirect.
First of all, Firewall test is OK (100%). I was trying to set a webcalldirect trunk, and it doesn't register (register fails), I am trying it with my
actual user/password which I can use correctly via web (and I can use it in another old pbx that is running). What exactly are the parameters to set a webcalldirect trunk for outgoing call test in 3cx? (sip.webcalldirect.com). Thanks in advance.

 

[Evolute IT]

I strongly recommend you use a supported provider instead. It's much easier to configure and use and is more reliable.

 

[CXteleco]

Thanks Frederick, but I only wanted it for making some tests, as a first trunk to see if I was able to make an outbound call. After that, we have to connect to a Cisco Cube (provider's device). Besides this, we will have to use a little Cisco SPA with analog line, as another trunk. Did you tested that?
I saw some users here making calls with a webcalldirect trunk, but I couln't register it...

Best regards and thank you for replying.

 

[leejor]

It might help, if you posted the 3CX Activity Log, of an attempted registration, in particular, what (error?) is being returned from the provider.

 

[CXteleco]

Hello leejor, from Activity log:
10/19/2020 7:10:45 PM - [CM504005]: Registration failed for: Lc:10000(@trunk Test xxxxx[<sip:[email protected]:0/TCP>]); Cause: Cause: 408 Request Timeout/REGISTER from local

Where xxxxx is an account name...

Thanks in advance

 

[leejor]

The log would not seem to indicate that you are even reaching the provider. I would normally expect to see the providers IP in there after, there had been a DNS lookup. Might it be a DNS issue?

 

[CXteleco]

Sorry for the delay. I was configuring extensions and dealing with SPA501g. Now that I tested them, i will continue with sip trunks. I tried with sip.webcalldirect.com ip = 77.72.169.131 and I can see this log no:
10/23/2020 7:31:00 PM - [CM504005]: Registration failed for: Lc:10000(@trunk Test xxxxx[<sip:[email protected]:0/TCP>]); Cause: Cause: 503 Transport failure: no transports left to try/REGISTER from local
Thanks for your time

 

[leejor]

So it would appear to be an issue with 3CX "seeing" your LAN connection. Does the machine have multiple Ethernet ports, that may be causing a problem?
Do you have other trunks, on the same hardware, that are registering correctly?

 

[CXteleco]

So it would appear to be an issue with 3CX "seeing" your LAN connection. Does the machine have multiple Ethernet ports, that may be causing a problem?
Do you have other trunks, on the same hardware, that are registering correctly?

Hello leejor, yes! LAN is ok. Phones register ok, and I have just registered a spa3102 for testng an analog line.
Thanks for your help.

 

[leejor]

Check your DNS server information. Does the 3CX Firewall Checker all pass?

 

[CXteleco]

Check your DNS server information. Does the 3CX Firewall Checker all pass?

Yes!!! First of all, before starting to configure, I configured my firewall, until test was ok 100%.
Thanks for replying.