Flowroute - CID Matching

[benf]

We setup a new 3cx and went to the 'test' trunk option. On inbound dialing we recvd these errors.

CNAM is enabled in Flowroute and in the actual call log I see the name/CID come over

Source Identification via Rinstance is not supported, identification by DID, or another unique field must be set

Number Format Mismatch Detected: To: UserPart Format: [E164] vs Request-Line: UserPart Format: [National]

In the previous versions we could setup the field matching but in the new version there is some limited options to make changes. I did try testing Convert Inbound CID to E164 format and then picked United States , but recvd the same message.

 

[NikosT_3CX]

@benf what does the Provider send on the " ToUserPart " ?
Does this match with the DID that you have on the PBX side ?
The PBX has a custom field that is checking " fl.gg " and this must exist on the "FromHostPart"

Check also here :

https://www.3cx.com/partners/sip-trunks/usa/
Enter the main trunk number as E164.
Dialling must be in either 11 digit format (17778811960)0 or full +E164 format (+17778811960).
Be sure to follow the configuration guide.