Flowroute SMS problem on 1 number all other work.

[vintegrity]

Hi, we have SMS set up with about 20 phone numbers configured on v18u4 and all but 1 work correctly. They are all set up identically targeting the individual DID's. This one number can receive message but not reply back. There's no custom config or anything. All are entered in facebook&sms and the trunk\users and I triple checked for mistypes, etc. Also checked the individual number in Flowroute but it's identical to all the others. Anyone have a suggestion of what I can try to fix this number?

 

[Charles_3CX]

I would suggest first updating the system to update 5 then removing the current SMS configuration, and reconfigure the SMS through a sip trunk, ensuring that all numbers are added in E164 format, and trying this again.

 

[MarkSitzler]

When you send the message from that number does it show up on flowroutes CDR and stats page under the messaging tab? if it does it could have a temp block on it, we had the same issue where we could text in but texts were not passing flowroute.

 

[vintegrity]

When you send the message from that number does it show up on flowroutes CDR and stats page under the messaging tab? if it does it could have a temp block on it, we had the same issue where we could text in but texts were not passing flowroute.

Hi, yes that is what seems to be happening. The outbound does show up in flowroute. Was Flowroute where the block was?

 

[MarkSitzler]

Hi, yes that is what seems to be happening. The outbound does show up in flowroute. Was Flowroute where the block was?

Yes, In our case Flowrougte had set a temporary block on our number as we were sending to many messages to Canadian numbers. I would recommend starting a ticket with them.