Solved Foirward All Calls to Outside Number

[HFH-Digerati]

I have a client whose office is closed because of COVID and I am trying to forward all of their calls to an outside number. I have gone into the main SIP trunk with the office's main DID on it and set "Destination for calls during office hours" to "Forward to outside number" and the number i want to forward to, but calls are still ringing in the office. Not sure what I am doing wrong.

 

[Rashid Raza]

Hi,

Just confirm have you set it to "Destination for calls outside office hours".

 

[leejor]

You would have to look at the 3CX Activity Logs and determine what is happening.

Is one call forwarding, but no subsequent calls?

Do the outbound rules allow the calls to forward?

Does the DID number being sent, match any rule you created?

Are there enough outbound trunks?

 

[HFH-Digerati]

Hi,

Just confirm have you set it to "Destination for calls outside office hours".

Hi Rashid, no, not outside office hours since I want the calls *during office hours* (because there is no one in the office because of COVID) to be forwarded. I want calls *outside office hours* to go to the night box and not ring the owners cell.

 

[Rashid Raza]

So test this with following steps:

1. Create an new test extension say 100.
2.Set the forwarding of extension 100 to your number if not answered after 1 second.
3.Now go back to SIP Trunk and open your main SIP trunk with the office's main DID on it and set "Destination for calls during office hours" to "Forward to extension"-->100.

Do let me know if it works.

 

[HFH-Digerati]

I changed it at the inbound rule do forward out and it worked. Not sure why it wasn't working from the SIP trunk. Thank you both.

 

[Rashid Raza]

Thanks for the Like.

Glad your issue is resolved