Followed upgrade instructions from 18->20, cannot login

[correlative]

Hello,

Have a self-hosted instance for a small non-profit. License was about to expire so we used that opportunity to upgrade to v20.

Followed all the instructions as documented, such as system owner, etc. however after the upgrade it will not let us login and also not sending password reset emails.

We have access via SSH. Is there any way to reset the password that way?

Thank you!

 

[xcobean]

Hello,

Am not 100% sure this would help but can dump the backup, use CLI https://www.3cx.com/docs/backup-restore-command-line/ and then save the backup in another location, unzip, there's usually a file that has the username in it.