Forgot password email not sending because email was not active

[american10]

Hello. I have a system where the user forgot their admin password. We were trying to use the forgot password function, but when we originally tried it the admin email was not active or able to accept mail. They had migrated their email system and forgot to create the email that we used just for the 3cx admin.

Now that we've recreated the admin email in the email system, it seems that 3CX is refusing to even send the email because it was probably bouncing the first day we tried.

Is there anyone at 3CX that could look into this and unblock sending to our admin email? I can be messaged for the email address.

Short of that, I have full backups of the phone system. I looked here and it seems that instructions on how to retrieve the password from the backup are outdated and no longer apply.

Is there a new way to extract the admin password from the backup?

 

[american10]

I confirmed that the recovery email is only on one account. I got logs from the client email server that says a password recovery email was sent to them on January 23rd, which was blocked for invalid sender. I'm guessing at that point the 3cx mail server blocked sending emails to that address.

 

[Alphabetic]

Have you tried opening your backup, editing the XML and modifying the email address for your system owner?

search <extension>