Solved Former domain name appearing in voicemail emails after restoring to new correct domain name.

[drewt]

I have version 16.0.6.655 hosted in amazon lightsail, using the included 3cx smtp servers to deliver voicemails to email. The original domain name, created through the PBX Express and hosted by 3cx, had to be changed. The change necessitated a restore to the new domain name, also using the PBX Express. Customer now notices that the earlier incorrect domain name is still being used to deliver the vm's to email. The header of the email is including the old incorrect domain name in the "From", as formatted like this. The xxx's represent the incorrect sending domain:

From: 3CX Phone System - XXXXXXXXXXXX <[email protected]>

I see that through the web interface I can not make changes to the smtp server "sending" domain, how can I correct this email glitch? Any help greatly appreciated.

Drew

 

[nub]

You could try changing the "MAILTEMPLATE_VMAIL_DEFAULT" Settings > Parameter Settings > search or settings > email > email templates tab.

 

[drewt]

Thanks for your suggestion but neither location references email sending domain.

MAILTEMPLATE_VMAIL_DEFAULT
Default template for VoiceMail e-mail

<?xml version="1.0" encoding="utf-8"?>
<template>
<from_display_name>%%CALLER%%</from_display_name>
<subject>New Voicemail from %%CALLER%% - %%CALLERNAME%%</subject>
<body>
You have received a new voice mail from "%%CALLER%% -"%%CALLERNAME%%"

From:%%CALLER%%
To: %%EXTNUMBER%%" - "%%EXTFIRSTNAME%%" "%%EXTLASTNAME%%"
Received:"%%DATE%% %%TIME%%"
Duration:"%%DURATION%%"
File:"%%FILENAME%%"

%%START_IF_TRANSCRIBE_ENABLED%%
Transcription:
%%TRANSCRIPTION%%
%%END_IF_TRANSCRIBE_ENABLED%%
</body>
</template>



SETTINGS>EMAIL SETTINGS>EMAIL TEMPLATES>VOICEMAIL

You have received a new voice mail from "%%CALLER%% -"%%CALLERNAME%%"

From:%%CALLER%%
To: %%EXTNUMBER%%" - "%%EXTFIRSTNAME%%" "%%EXTLASTNAME%%"
Received:"%%DATE%% %%TIME%%"
Duration:"%%DURATION%%"
File:"%%FILENAME%%"

%%START_IF_TRANSCRIBE_ENABLED%%
Transcription:
%%TRANSCRIPTION%%
%%END_IF_TRANSCRIBE_ENABLED%%

 

[StefanW]

when using the 3CX SMTP server, the name is taken from the company name in the license key registrations. Changing this will take about 6h to update our SMTP server to use the new name.

 

[drewt]

Thats it, I logged into customer portal and corrected.

Thank you!

Drew

 

[drewt]

I would like to mark this thread as Solved but I do not see how. Can I do it as the OP?

 

[JohnS_3CX]

Hi Drew,

We can mark it as solved