Forum account problem.

[DavidElandGBC]

Hello, sorry in advance if this is the wrong place to post this but I wasn't sure where to put it.

Firstly, I am not DavidElandGBC (*******)
I am GBC_James (****)

For a long while when I log in to the forum a message says I cannot post because I am not a customer etc. I have been posting on the forum since 2017.
Having read the related blog, and some other posts, it seems you can only log in to the forum and post as the original account associated with the subscription when it was first set up.(DavidElandGBC)

However, DavidElandGBC is no longer the owner or manager of our 3CX account, and hasn't been for many years. He no longer has anything to do with 3CX and has moved on to other things.
I (GBC_James) am the sole owner/manager of our entire 3CX and the only person posting on this forum.

To fix this, I have logged in as *****, and used the "TRANSFER" feature, to transfer the subscription over to me. This has worked.
BUT, whenever I come back to the forum, I get the same "you cannot post" message, and the subscription has reverted back to ******! So I have to go through the whole "Transfer" process each time I want to post as me on the forum.

This is not good as I should not be using someone elses credentials to access an account, nor should I be presenting myself as someone else. And also, I would like to be visible to others as myself, with my ranking and certification level etc.

Please can you tell me how this can be rectified permanently?

Many thanks

GBC_James ***** (and not DavidElandGBC)

 

[Agathocles Prodromou]

Hi James,

For security/privacy purposes I have edited your post and redacted your personal information/email.

Could you try replacing the email bound to the license in your PBX with your email? Then refresh the license key details (ensure that it is the correct one) and re-login on the forum.

 

[DavidElandGBC]

Hi James,

For security/privacy purposes I have edited your post and redacted your personal information/email.

Could you try replacing the email bound to the license in your PBX with your email? Then refresh the license key details (ensure that it is the correct one) and re-login on the forum.

Hi, thanks for replying.
When I try, all the customer fields are blank, so I filled them all in, but clicking OK doesn't do anything, and there is a red error code at the top of the screen which says "license_error.HttpsErr_InvalidTrustedStorage"

See screen shot (i blanked out personal details)

 

[bitn2]

Hi, thanks for replying.
When I try, all the customer fields are blank, so I filled them all in, but clicking OK doesn't do anything, and there is a red error code at the top of the screen which says "license_error.HttpsErr_InvalidTrustedStorage"

See screen shot (i blanked out personal details)

You need to be on the actual version to do this stuff.

 

[DavidElandGBC]

You need to be on the actual version to do this stuff.

Hi,
what do you mean "actual version"?
Our PBX is on prem. I am logged in to the server, and logged directly in to the management console, and am in License settings.

 

[bitn2]

Hi,
what do you mean "actual version"?
Our PBX is on prem. I am logged in to the server, and logged directly in to the management console, and am in License settings.

You need to install the missing updates of your pbx.

 

[DavidElandGBC]

You need to install the missing updates of your pbx.

Ahaa!!! thanks very much bitn2.
I will have to do that out of hours, which 6pmGMT
Watch this space......

 

[SnakeRiverWebDevelopment]

You need to install the missing updates of your pbx.

This is true, however with that error updates wont work in the normal way, to get past this error on Debian ssh and run

sudo apt-get upgrade

I don't have the answer for Windows

 

[DavidElandGBC]

This is true, however with that error updates wont work in the normal way, to get past this error on Debian ssh and run

sudo apt-get upgrade

I don't have the answer for Windows

Thanks, but we are on Windows...

 

[SnakeRiverWebDevelopment]

My suggestion is to get with your Partner and open a support ticket to clear this up.

 

[DavidElandGBC]

I ran the update last night, and have now been able to edit the License details....

 

[GBC_James]

So, I have now been able to log in to the forum as Me and post this reply

I have go this far before though, (although not by editing the License info) and after time it has reverted back.
If we could keep this thread open for a while, I can report back and update if it does revert, or if the problem has been solved permanently.

Thanks everyone for you help and replies.