Forward all calls to outside number

[JasonGodfresen]

I need 3cx to forward all calls to outside an number 24/7 any ideas on how to get this done?

 

[leejor]

Where does the incoming call normally route? Is it a DID? Are you routing based on on caller ID, or all calls on a trunk?

You can set up a dummy extension, as a destination, and use that to forward outside. Keep in mind that the caller ID being sent (originators?) can sometimes be an issue depending on what your provider allows, and how you have things set up.

Perhaps you could provide a bit more information about what you are trying to accomplish.

 

[JasonGodfresen]

Our company was acquired, all of our calls need get forwarded to outside number. Very very long story but we can not get ATT to forward calls. Currently all call calls are routed by the trunks to a digital receptionist. I have created and extension and configured the trunks to forward to outside line. It works the first call then after that one when i test it rings and rings then get what sounds similar to busy signal.

 

[Saqqara]

Try using just a digital receptionist , with a 1 sec timeout and using
‘Destination for invalid or no DTMF input/script timeout’ forward to your external number.

You may have to relax your outbound rules, as 3cx will use a system account to forward the call

Remember , one incoming call will use 2 3cx licenses