Forward Ring Group With Button

[Rhys Haskell]

We have migrated one of our customers from an older system onto 3CX, mostly everything went smoothly. The only thing I am struggling to work out is if it is possible to have a button/dial code from them to forward the support ring group to reception when they go on lunch like they used to. I have had a look around and searched the forums however I can't seem to find anything regarding this.

 

[YiannisH_3CX]

Hello @Rhys Haskell

For this to work you will need to change the status of the extensions that are members of the Ring group. So if no one is available in the Ring Group the call will be forwarded to the Destination if no answer of the Ring group.
Alternatively you could route the calls to the Ring Group through a dummy extension. Then you can change the status of the Dummy extension to route the calls back to the reception. You can control the Dummy extension either through a 3CX client or by automatically switching its status with office hours.