forward rules

[tranza]

Hi

I have set a rule to one of our users (Matt) after 10 seconds of ringing it forwards the call to a ring group. When the call gets forwarded it stops ringing in Matt's phone even tough he is in the group, he wishes it to continue to ring to his phone.

Cheers, Tom

 

[LeonidasG_3CX]

Hi,

What version of the PBX are you using?
Also what phones are we talking about?

Can you post a snippet of the logs in verbose mode?

 

[mfm]

Hi,

This was a know issue in previous version of the PBX, but in the latest builds had been fixed. Please advise your current build number and if it is not the latest please upgrade to the most recent version of 8 or the new version of 9.

 

[tranza]

Hi,

we are using version 9 with the latest service pack (1), the phones are polycom 4020

log: 

16:41:32.590  [CM505001]: Ext.113: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [KIRK Wireless Server 6000 PCS05D_ r26242] PBX contact: [sip:[email protected]:5060]
16:41:32.590  [CM503002]: Call(61): Alerting sip:[email protected]:5060
16:41:32.391  [CM505001]: Ext.112: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [KIRK Wireless Server 6000 PCS05D_ r26242] PBX contact: [sip:[email protected]:5060]
16:41:32.391  [CM503002]: Call(61): Alerting sip:[email protected]:5060
16:41:32.032  [CM505001]: Ext.108: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [KIRK Wireless Server 6000 PCS05D_ r26242] PBX contact: [sip:[email protected]:5060]
16:41:32.032  [CM503002]: Call(61): Alerting sip:[email protected]:5060
16:41:31.883  [CM505001]: Ext.106: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [KIRK Wireless Server 6000 PCS05D_ r26242] PBX contact: [sip:[email protected]:5060]
16:41:31.883  [CM503002]: Call(61): Alerting sip:[email protected]:5060
16:41:31.511  [CM505001]: Ext.107: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [KIRK Wireless Server 6000 PCS05D_ r26242] PBX contact: [sip:[email protected]:5060]
16:41:31.511  [CM503002]: Call(61): Alerting sip:[email protected]:5060
16:41:31.392  [CM505001]: Ext.104: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [KIRK Wireless Server 6000 PCS05D_ r26242] PBX contact: [sip:[email protected]:5060]
16:41:31.392  [CM503002]: Call(61): Alerting sip:[email protected]:5060
16:41:30.712  [CM505001]: Ext.111: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [KIRK Wireless Server 6000 PCS05D_ r26242] PBX contact: [sip:[email protected]:5060]
16:41:30.712  [CM503002]: Call(61): Alerting sip:[email protected]:5060
16:41:29.800  [CM503003]: Call(61): Call to sip:[email protected] has failed; Cause: 486 Busy Here; from IP:192.168.120.23:5060
16:41:29.699  [CM503003]: Call(61): Call to sip:[email protected] has failed; Cause: 487 Request Cancelled; from IP:192.168.120.23:5060
16:41:29.698  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.697  [MS210006] C:61.11:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.693  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.692  [MS210006] C:61.10:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.689  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.688  [MS210006] C:61.9:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.684  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.683  [MS210006] C:61.8:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.680  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.679  [MS210006] C:61.7:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.675  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.674  [MS210006] C:61.6:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.670  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.669  [MS210006] C:61.5:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.665  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.664  [MS210006] C:61.4:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.661  [CM503025]: Call(61): Calling RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060]
16:41:29.659  [MS210006] C:61.3:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:29.618  [CM503005]: Call(61): Forwarding: RingAll333:104Ext.104103105Ext.105106Ext.106107Ext.107108Ext.108111Ext.111112Ext.112113Ext.113114Ext.114@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060]
16:41:23.960  Currently active calls - 2: [53,61]
16:41:21.093  [CM505001]: Ext.105: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [KIRK Wireless Server 6000 PCS05D_ r26242] PBX contact: [sip:[email protected]:5060]
16:41:21.093  [CM503002]: Call(61): Alerting sip:[email protected]:5060
16:41:19.552  [CM503025]: Call(61): Calling Ext:Ext.105@[Dev:sip:[email protected]:5060]
16:41:19.550  [MS210006] C:61.2:Offer provided. Connection(by pass mode): 192.168.120.7:9014(9015)
16:41:19.507  [CM503004]: Call(61): Route 1: Ext:Ext.105@[Dev:sip:[email protected]:5060]
16:41:19.505  [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:41:19.505  [MS210000] C:61.1:Offer received. RTP connection: 192.168.120.7:9014(9015)
16:41:19.503  Remote SDP is set for legC:61.1
16:41:19.503  [CM505001]: Ext.119: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13527.0] PBX contact: [sip:[email protected]:5060]
16:41:19.499  [CM503001]: Call(61): Incoming call from Ext.119 to <sip:[email protected]:5060>
16:41:19.495  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060 SIP/2.0
  Via: SIP/2.0/UDP 192.168.120.6:65066;branch=z9hG4bK-d8754z-d73d6021b46d5013-1---d8754z-;rport=65066
  Max-Forwards: 70
  Contact: <sip:[email protected]:65066;rinstance=039fb1732f0748b5>
  To: <sip:[email protected]:5060>
  From: "130"<sip:[email protected]:5060>;tag=17405d66
  Call-ID: OTc4OGJmYTdjNWQxNjc5MjRmZmM2OGZhYzhhNmU3ODQ.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
  Proxy-Authorization: Digest username="119",realm="3CXPhoneSystem",nonce="414d535c026cb00f76:58fcadc70073a8d7d813c835b9da2450",uri="sip:[email protected]:5060",response="13b58228adf510cabf508ab73bc65185",algorithm=MD5
  Supported: replaces
  User-Agent: 3CXPhone 4.0.13527.0
  Content-Length: 0

 

[tranza]

any ideas?

 

[mfm]

Hi,

What extension is the forward all to mobile set on?

Also do you have paid support?

 

[tranza]

Hi,

yes we have payed support i just hate calling the extension is set to if no answer in 10sec's it calls the ring group in that ring group the extension is in also.

Hi,

What extension is the forward all to mobile set on?

Also do you have paid support?