Forward to another extensions and then to another

[bennuss1]

I am trying to get my main number after hours to forward to another extension after a number of rings and then onto other extensions. I created a ring group for the extension that will be the first forward and another ring group that will be the second forward. Under the inbound rules -main number I setup office hours and set it to ring the main ext during hours and the virtual ext (ring group) being the first forward after hours . Then under the the first ring group i set a rule - destination if no answer - to go to the second ring group. It isnt working . It never forwards even to the first ring group. What am i missing?

 

[leejor]

Is the 3CX Activity log any help, in showing what is happening to the call?

 

[bennuss1]

I see the calls forwarding to the first ringgroup(ext) but never onto the second. I know it wasnt picked up because it says unanswered.

 

[Alphabetic]

Could you not keep all your EXT in 1 ring group and set the strategy to round robin?

 

[bennuss1]

Not sure how to to it with round robin. The first ringgroup is one extension and i want it to ring there first and if no one picks up there then it should ring 4 other extensions simultaneously.

 

[JohnS_3CX]

If it never forwards to the main group, maybe your system is never switched to after hours.

Check that the system is using default office hours.
https://www.3cx.com/docs/pbx-dial-codes/#h.5iojpph3e8ff

You might have to set a dial code first

 

[bennuss1]

The default hours are 8am to 8pm and I set the office hours under the main did in inbound rules. i need it to switch automatically which is what i thought i setup.

 

[JohnS_3CX]

Dial the code to hear the message "the 3CX system now using the default hours" just be sure