Forward to mobile after v16 upgrade not working

[flash999]

I have some strange issue that started after upgrade to v16
We have an extension without actual phone assigned.
In the Forwarding Rules in both available and away after 1 sec is set to "Forward to Mobile"
It was working ok before v16, but now when anyone calls this ext number we get "no outbound lines found for this call"
Any idea whats wrong ?

 

[leejor]

Have a look at the 3CX Activity Log for this call. Does it give any clues (no match in the outbound rules?), as to why the call fails? Could extension restrictions, in the outbound rules be responsible? If you have them in place, remove temporarily, then test.

 

[Saqqara]

Create a new outbound rule with prefix of the mobile number and length of number and put it at the top of the outbound rules

 

[flash999]

Have a look at the 3CX Activity Log for this call. Does it give any clues (no match in the outbound rules?), as to why the call fails? Could extension restrictions, in the outbound rules be responsible? If you have them in place, remove temporarily, then test.

The only thing I see is

04/01/2019 2:32:26 PM	MY NAME (1608)	1681	00:00:02
04/01/2019 2:32:25 PM	MY NAME (1608)	USER NAME (1681)	Not Answered

 

[flash999]

Create a new outbound rule with prefix of the mobile number and length of number and put it at the top of the outbound rules

I don't really want to create separate rules each time we want to make a forward in this way

 

[Saqqara]

Check your outbound rules , none of them allow the system to dial the mobile number.

Check out, there was an issue in 15.5 that has been fixed https://www.3cx.com/community/threa...to-outside-number-after-upgrade-to-v16.64356/

 

[leejor]

The only thing I see is

04/01/2019 2:32:26 PM	MY NAME (1608)	1681	00:00:02
04/01/2019 2:32:25 PM	MY NAME (1608)	USER NAME (1681)	Not Answered

That isn't the Activity Log. Do you current outbound rules contain extension restrictions?

 

[YiannisH_3CX]

You can create one outbound rule with number length that should match all mobile numbers. There is no need to create a separate outbound rule for each mobile number.