Forward to Mobile_for digital receptionist

[italstew_ca]

Hello All,
I have configured the Digital Receptionist for send calls to different ring groups based on the department the caller whats to get to and it works fine. I have also set up calls to be forwarded to mobile number in the event the 3cx app is offline which also works great if you call their extension or DID number. Why won't call be forwarded to the mobile phones if a call is been handled by the digital receptionist and all the members of the selecting ring group are offline?
Regards

 

[leejor]

You will have to provide a more detailed explanation of the call flow. Ring groups do have a no answer destination, but a ring group call will not follow the call forwarding options set in a RG member. The IVR will allow the caller to choose a destination, but, if they choose a ring group, and there is no answer, then the no answer destination is used and the IVR is no longer involved. That could route to another IVR with different options.